Privacy Policy
This Privacy Policy explains how Revo Distribution Limited ("Revo", "we", "us" or "our") collects, uses, stores and protects the personal data of visitors to our website (revodistribution.com) and individuals who contact us in connection with our business.
We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and, where applicable, the General Data Protection Regulation (GDPR).
1. Information We Collect
We may collect the following categories of personal data:
- Contact information — name, email address, telephone number, company name
- Enquiry details — part numbers, quantities and descriptions you provide when requesting a quote or contacting us
- Technical data — IP address, browser type, operating system, pages visited and time spent on our website (collected via server logs and analytics tools)
- Communications — records of correspondence between you and Revo
2. How We Use Your Information
We use personal data for the following purposes:
- To respond to your enquiries and provide quotes for equipment
- To fulfil orders and manage our business relationship with you
- To improve our website and services based on usage patterns
- To comply with our legal obligations
- To send you relevant information about our products and services, where you have consented or where we have a legitimate business interest to do so
We do not sell, rent or share your personal data with third parties for their own marketing purposes.
3. Legal Basis for Processing (GDPR)
Where GDPR applies, we process your personal data on the following legal bases:
- Contract — where processing is necessary to fulfil an order or pre-contractual steps at your request
- Legitimate interests — to respond to enquiries, improve our services and manage our business
- Legal obligation — where we are required to retain records by law
- Consent — where you have given explicit consent for a specific purpose
4. Data Retention
We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by applicable law. Enquiry and transaction records are typically retained for 7 years for accounting and legal purposes. Technical log data is retained for up to 12 months.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. Our website uses HTTPS encryption for all data transmission. Access to personal data within our organisation is restricted to those who need it to perform their duties.
While we take all reasonable steps to protect your data, no internet transmission is completely secure. You provide information at your own risk.
6. Cookies and Analytics
Our website may use cookies and similar technologies to improve user experience and collect analytics data. You can control cookie settings through your browser. We use analytics to understand how visitors use our site — this data is aggregated and does not identify individual users.
7. Third-Party Services
We may use trusted third-party service providers to operate our website and business, including web hosting, email delivery and analytics. These providers are contractually bound to handle your data securely and only for the purposes we specify.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
8. Your Rights
Subject to applicable law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to our legal obligations)
- Object to or restrict processing of your data
- Data portability (where applicable under GDPR)
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us using the details below.
9. International Transfers
Revo Distribution Limited is based in Hong Kong. If you are located in the European Economic Area (EEA) or UK, your data may be transferred to and processed in Hong Kong, which the European Commission has assessed as providing an adequate level of data protection. We take steps to ensure any international transfers comply with applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have a complaint about how we handle your personal data, please contact us:
Revo Distribution Limited
Hong Kong SAR, China
Email: privacy@revodistribution.com
General enquiries: info@revodistribution.com